How to make a purchase?
Simply navigate to the product you want to buy, click "Add to Cart", check out with your details and we will deliver the mattresses and bedding to your house for free!
1Royal guarantees the materials used in our products are manufactured under stringent conditions from credible and reputed suppliers. We work closely with our suppliers to ensure the best for you.
At www.1royal.com.sg, we value you and seek to meet your every demand to the best of our capabilities.
Items shall be packed securely to ensure that our customers receive their items in good condition.
Provide world-class customer service.
a) For customers in Singapore, we accept the following:
Visa and MasterCard secured online payment service provided by Paypal
All prices reflected on the website are inclusive of GST.
b) For International Customers, we accept the following:
Visa and MasterCard secured online payment service provided by Paypal All payments will be denominated in Singapore Dollars. All fees and any taxes imposed by customer's country will be paid by the customer.
Singapore Local Delivery
Free Local DeliveryFor more information, please contact us here
International Delivery follows the rate of postage company by weight.
Additional Notes to Shipping (International & Local):
- If you have any special requests, please whatsapp us at (65) 9747 7878 or drop us a message here
- All prices stated are in Singapore Dollars and inclusive of GST unless stated otherwise
- Working days are defined as Mondays to Fridays. Saturdays count as half a working day
- Delivery time is based on estimation. All items can be subjected to customs inspection which may require additional days
- We will not be responsible for lost in transition deliveries, customs duties and taxes applicable in your country.
- 1Royal reserves the right to amend shipping and handling charges as and when required
- 1Royal reserves the right to reject orders from selected addresses or credit cards that 1Royal believes to be fraudulent in nature.
a) Cancellation of order
We will refund the amount paid if the order is cancelled due to the unavailability of goods
Once order is confirmed and submitted by the customer, cancellation will not be entertained
b) Confirmation of order
An electronic acknowledgement will be sent to the customer upon successful submission of the order. If items ordered are unavailable, we will notify the customer for further action.
c) Processing time
Orders after 12pm will be processed on the next working day.
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason.
Return and Exchange Policy
Please include the invoice that you received with your parcel and indicate the reason for the return on the invoice. Send the returned item(s) to the address below. Goods must be returned within 3 days upon receipt (local) or within 3 weeks of order date (international), in original unused condition. In any special case, if the goods can not be deliver due to any unforeseen circumstance, we will contact and advise customer directly on the status. We will credit the amount to you. However, please note that items on sale are non-refundable and non-exchangeable.
1Royal reserves the right to cancel and refuse any order that appears to be fraudulent in nature. We may contact our customer to verify their particulars and perform relevant checks to protect against frauds.
Refunds and exchanges are processed within 48 hours of receipt. We regret that our customers have to bear the cost of sending the product back to us. Make sure your name, address, phone number and instructions are clearly indicated. All returned items should be sent by registered mail to:
Nordcom II #01-44,
2 Gambas Crescent,
We welcome all feedbacks from you! Drop us a mail here
Whether you are interested in distribution and retail of our products or have a proposal for a business co-operation, please contact us at firstname.lastname@example.org or contact us at (65) 9747 7878