10 Year Guarantee
You have invested in one of the world's best medical beds.
Our mattress is built to last - so we’ve got your back for a decade. If it fails during that time, we’ll swap it for a brand new one. Here's all the important information you need to know about that.We know it can be a bit of a snooze reading small print, so we’ve summarised some of the main points people ask us about below:
While we make every effort to avoid them, errors can happen from time to time. Our guarantee covers you for any issues that could reasonably be said to have started with us - like foam that cracks, a faulty zip or significant dipping.
What's not covered?
It’s normal for mattresses to show signs of use over the years, so we don’t consider ordinary wear and tear a fault under the guarantee. We also exclude soiled mattresses and damage caused by accident (including by pets), disaster or misuse.
Do I have to do anything to keep the guarantee valid?
We know it sounds like common sense, but obviously you’ll need to use an appropriate base and bedding, and make sure your mattress doesn’t get wet or exposed to the elements.
How do I claim?
You should do this within 30 days of spotting the problem, with proof of purchase to hand. We might arrange to send out an independent quality team to assess the issue, but our care team will let you know exactly what to expect next.